Device Error - Library Expansion Option Violation. Device Error - Library Expansion Option Violation. Program Files Symantec Backup Exec directory. Buy a VERITAS Backup Exec Library Expansion Option - On-Premise license + 1 Year or other Backup Software at CDW.com.

Matt- I'm not knocking on the people at Symantec- it's the company itself. The bad service isn't necessarily a product of the people but how they have been prepared and trained. They are always courteous- it's just that tier 1 support is typically useless to someone who is actually in IT and you can't get timely service from anything above tier 1. While I appreciate your offer to help, I don't really feel like I should have to resort to inside help.

We- as an industry- know the value of paying for maintenance and support because we typically ARE maintenance and support for someone else. I pay for support because on those occasions when I need it, I have done my due diligence to troubleshoot my problem and now I need help. Usually immediately. I shouldn't have to wait 17 hours for a problem listed as severity. Again- I suspect the OP and anyone else here that have related similar experiences do not fault any individuals at Symantec but the company itself. They are failing their employees and the industry they are supposed to be servicing. That's a blessing!

I had an ongoing issue (not backing up at all or just a few jobs would backup) that lasted since May 14. They cancelled my ticket only because the backups started to work. They don't know why, don't know what fixed them. The email closing the ticket that I received yesterday (6/28) says: ---------------------- 'ISSUE: Final Error: 0xe00081d9 - The Backup Exec job engine system service is not responding. ERROR CODE/MESSAGE: Final Error: 0xe00081d9 - The Backup Exec job engine system service is not responding. ENVIRONMENT/CONDITIONS: Win server 2003 BE 2010 R3 SOLUTION/WORKAROUND: Richard resolved the issue.' ---------------------- Just some of my issues: - They would call just before I am leaving for the day even though they had emails where I gave my hours. Crime Reporting System Project In Php.

- Did not reply to many of my emails - Would have me try something and tell me to email them and they would get right back to me (never happened) - Quick to blame the issue on something else. I agree with RooWalla in that it's not the techs themselves. The ones that have helped me have been great. I feel they don't have enough of them and that trying to get one the right one is awful. RooWalla wrote: I was told to upgrade to 2012 because my archiving components stopped working in 2010- Symantec's fix was to upgrade- Nice! Since moving to 2012 I've had nothing but issues- especially with my archiving- ironic, no? Yesterday, an advanced support tech was 'helping' me on my case and we lost all connectivity with my archive vault.

Couldn't recover from the archive and archive jobs started failing. Tech suggested that we would need to 'wipe the database'. He told me to call back in and get the case's severity upgraded so that I could get help immediately from the advanced team because he had to go for the day because he had a dentist appointment.

Called back in and got tier 1 support after a 1/2 hour on hold session (starting to get sick of Buddy Holly on hold music). After collecting the logs that we had already collected- twice before- he agreed to escalate the severity to Critical and have the advanced team call me.

Assistir Filmes A Lenda Do Tesouro Perdido 2 Dublado more. I gave him my cell number and said that it was okay to call up to 11pm last night or any time after 6am today. It's been 17 hours since I hung up with support. In the meantime, I uninstalled the archiving components and reinstalled them and I can see my vault again and I am running a job. I still anticipate having the original issues but at least we can connect to the vault and continue running jobs in the meantime.

This will be my last upgrade with BE and I will be moving on. When it was Veritas, Backup Exec was a rock solid application. Almost immediately after Symantec took over the product it became a POS. I gave up on their AV years ago.

Their support is crap at best- 9 times out of 10 I fix my own problems while waiting to hear back from them. Ugly company logo. Horrible company all around. Sorry to hear you had such a sucky time of it with Symantec. What's even worse is you just missed out on an awesome promo were running for PO'd BUE users like yourself. If you happen to be running BUE on a Dell appliance you would qualify for their latest promo though.

I'm on 2012 SP1, and after two months of RTFM, manually rebuilding jobs, trial and error, and three calls for assistance, I *think* BE 2012 is working. I migrated to 2012 because. >BE 2010 for SBS licensing got messed up by Symantec Customers Nervous, and I was performing *zero* backup for Exchange and SQL Svr. Symantec recommended I go to 2012, and when they worked out the licensing for users-formerly-using-SBS, I did it. My big problems right now are. >When recovering disk space in my D2D environment, backup jobs hang.